Last updated: 13 August 2025

Who we are (Controller)

CC Renewables is the data controller for personal data collected via this website and in connection with our services.

The data we collect

  • Identity & contact – name, email, phone, address, company, job title.
  • Project details – property type, photos, MPAN/MPRN, usage data (e.g., half-hourly), survey notes.
  • Transaction – orders, invoices, payments.
  • Technical – IP address, device info, cookies/analytics identifiers.
  • Marketing preferences – your consent choices.
  • Support – communications, feedback, and service logs.

How we get data

Directly from you (forms, calls, emails, visits), from your authorised representatives, and from third parties such as installers, finance providers (at your request), distribution network operators, or public sources (e.g., planning portals).

Why we use your data (lawful bases)

  • To provide quotes and perform a contract – surveys, design, installation, maintenance, billing. (Contract)
  • To comply with law – tax records, electrical certification, DNO notifications. (Legal obligation)
  • To run and improve our business – analytics, security, training, defending legal claims. (Legitimate interests)
  • To send marketing – only with your consent (you can withdraw any time). (Consent)

Marketing

We’ll only email/SMS you marketing if you’ve opted in, or if lawful soft-opt-in applies. You can unsubscribe at any time.

Sharing your data

We may share data with: vetted subcontractors/engineers, manufacturers (warranty registration), distributors, DNOs, payment processors, web/IT/hosting providers, analytics and communications platforms, insurers, professional advisers, and—where requested—finance partners. We do not sell your data.

International transfers

Where suppliers process data outside the UK/EEA, we rely on adequacy regulations or standard contractual clauses plus additional safeguards.

Retention

We keep data only as long as necessary:

  • Prospects and enquiry data: up to 24 months from last contact.
  • Contract files, installation and certificate records: 6–10 years (to meet legal and warranty obligations).
  • Cookie/analytics data: per our Cookie Policy.

Security

We use appropriate technical and organisational measures (access controls, encryption in transit, least-privilege access, staff training). No system is 100% secure; please keep your credentials safe and tell us if you suspect misuse.

Your rights

You have rights to access, rectify, erase, restrict, object, and data portability, and to withdraw consent where used. To exercise any right, contact [email]. You may complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Third-party links

Our site may link to third-party sites/apps; their privacy practices are their responsibility.

Cookies

See our Cookie Policy for details and controls.

Changes to this notice

We may update this notice from time to time and will post the latest version here.

Contact

Questions or requests? Email info@closecooperrenewables.co.uk.

© 2025 CloseCooper Renewables Ltd